Every gambling product carries a statistical cost over time. These tools exist to keep that cost within deliberate, pre-set boundaries.
Three configurable limits operate from the account settings, each addressing a different risk dimension:
An asymmetry is built into their operation: reductions apply immediately, while increases take effect only after a cooling-off delay. The design prevents a decision made during play from overriding one made before it.
Self-exclusion is the framework's terminal tool. The account closes for an extended period or indefinitely; reopening on request during the exclusion is not possible, and marketing contact ends. It is the appropriate mechanism when gambling has ceased to feel voluntary. Activation is available through account settings or via support.
Pairing self-exclusion with contact to one of the organisations below measurably improves outcomes — exclusion removes access, while counselling addresses cause.
Research on gambling harm identifies consistent behavioural markers:
A three-question self-assessment: within the past year, have you needed larger amounts for the same excitement; have you lied about your gambling; have you attempted to cut back and failed? A single affirmative warrants attention; multiple affirmatives warrant contact with a support body now rather than later.
Four bodies provide free, confidential help to Irish players and affected families:
None of these organisations report contact back to the operator, and none impose obligations on those who reach out.
Every tool described here can be applied by the support team on a player's behalf: live chat operates 24/7, and [email protected] accepts written requests. Restriction requests are prioritised. The framework's effectiveness, however, depends on one behaviour the operator cannot supply: setting limits before they are needed, not after.